Refund Policy

Our Approach to Refunds

Focused on Fairness and Transparency

At our Hungry Shark Evolution fan platform, we are committed to maintaining a transparent, fair, and player-first approach when it comes to handling any refund-related matters. While we do not sell or manage the Hungry Shark Evolution game itself, some users may engage with additional content on our site — such as exclusive guides, subscription features, or early-access community tools. Any purchase made directly through our platform is subject to the terms outlined in this Refund Policy. Since we do not operate the game itself, nor process payments for in-app purchases or gameplay features, we ask users to distinguish between content provided through our platform (such as premium walkthroughs or strategy bundles) and the official game available via third-party platforms like Google Play. Our refund policies only apply to purchases initiated on our platform — and do not extend to transactions within the Hungry Shark Evolution game itself.

• If you’ve purchased a subscription or downloadable content from our website related to Hungry Shark Evolution (e.g., bonus strategy packs, exclusive shark evolution charts, or premium user tools), you may request a refund within 7 days of purchase — provided that the content has not been extensively accessed or downloaded. Refund eligibility will be determined by your usage activity and the nature of the content purchased. We do not issue automatic refunds. Each request is reviewed individually by our support team. We reserve the right to deny refund requests where the purchased features have been used extensively or where account activity shows repeated downloads or interaction with locked content.
• Link to the Game on Play Market: Our website may provide Google Play links for the Hungry Shark Evolution game. However, we are not the official representative or developer of this game. We cannot be held responsible for any changes to the game content, permissions, pricing, or monetization after the links are shared. If you click through to the Play Store, you are subject to Google's own refund terms. We recommend reviewing them before submitting any refund request for in-game purchases.
• If you subscribed to any recurring content on our fan platform, such as monthly updates, newsletter access, or premium tips, you can cancel at any time through your user dashboard. Cancellation will stop future billing, but access will remain active through the current billing cycle. We do not provide prorated refunds for early cancellation unless there has been a documented service outage, billing error, or failure in content delivery. Refund requests related to technical failures (e.g., content not loading, incorrect billing) must be submitted with supporting evidence. Screenshots, order confirmation emails, or a description of the error will help us resolve the matter efficiently. In certain cases, partial refunds or credits may be applied as a one-time courtesy.
• We are committed to supporting the Hungry Shark community and addressing all issues with care. However, repeated or abusive refund requests may result in account restrictions or limited access to premium features. We encourage all users to request refunds responsibly and to reach out for help if something isn't working as expected. To request a refund, please use the contact form available on our site. Include your account email, transaction date, content or feature purchased, and a detailed explanation of your concern. Our team typically reviews cases within 3–5 business days and will follow up with a resolution via email.